Jordan M. is on site. Equipment identified from the job record: Carrier Infinity 24VNA9. Company procedures and three previously resolved jobs on this equipment are available to this session.
Your best technicians
can't be everywhere.Their expertise can.
Recekon captures how experienced technicians diagnose and solve difficult field problems — then puts that company-specific expertise in the hands of the people doing the work.
Built for companies where skilled judgment, response time and first-time resolution matter.
- Jordan M.
- No cooling
- Carrier Infinity
- Analyzing
- Equipment identifiedCarrier Infinity 24VNA9
See it work.
A difficult job. A developing technician. One experienced expert. Watch how Recekon connects them — step by step, at your pace.
On site. Nothing reported yet.
Session open · awaiting technician
Not assessed
01 / 12 · INITIAL
One expert decision became reusable company knowledge.
Simulated scenario built with realistic field values. Recekon is an early-stage system; this is not a recording of a customer deployment.
The problem isn't just a lack of people.
It's a lack of access to experience.
Trade companies already hold enormous expertise. It lives in senior technicians, service managers, apprenticeships, job history, manuals, photos and hard-earned experience. It is simply not distributed.
A junior technician hits a difficult problem.
Call the senior tech.
The senior technician is on another job.
Wait.
The diagnosis is wrong.
Return.
The expert leaves the company.
The knowledge leaves with them.
What does an expertise bottleneck cost?
7.5
390
1.5 h
That is not necessarily wasted time. It is valuable expertise being consumed one intervention at a time. Recekon's objective is to make a portion of that expertise reusable.
Illustrative calculation from the values you entered. Actual results depend on company workflow and operating data.
Turn expertise into capacity.
Recekon creates a continuous intelligence loop around the people who know the work best.
Capture
Capture expert decisions, procedures and real-world resolutions.
Understand
Connect equipment, symptoms, history, measurements and company procedures.
Guide
Give the technician the next useful action.
Escalate
When confidence is insufficient, involve the right expert.
Resolve
The expert provides judgment.
Verify
Record what actually solved the problem.
Learn
Turn the verified resolution into structured company knowledge.
Reuse
Make it available when a similar problem appears again.
When confidence is low, Recekon escalates.
The most trustworthy behaviour in the system is knowing when it does not know. Recekon never fakes certainty, and it does not recommend a component replacement it cannot support with evidence.
Instead of a guess
A low-confidence case stops and routes to the right human expert.
Instead of “I'm stuck”
The expert receives a structured diagnostic packet: symptom, readings, steps completed, hypothesis, confidence.
Instead of a lost decision
The expert's judgment is recorded, verified against the outcome, and kept.
Every difficult job can make the next one easier.
Recekon does not claim to magically self-learn. The system improves through verified company outcomes — that distinction matters.
Job
A difficult call arrives
Evidence
Readings, photos, history
Recekon
Guides, or escalates
Expertcalled only when confidence is lowDecision
Expert judgment applied
Verified resolution
What actually fixed it
Company knowledge
Structured and reusable
Next job
Same pattern, faster
A technician leaves. The knowledge doesn't. Recekon continuously updates company knowledge from verified field outcomes — not from assumptions about what worked.
Not another AI copilot.
Recekon is built around a different unit of value: the expert decision.
Generic AI
Answers questions.
Captures and operationalizes expert judgment.
Generic knowledge base
Stores documents.
Connects knowledge to live field decisions.
Field service software
Manages jobs.
Makes field expertise reusable.
Generic AI assistant
Tries to answer.
Knows when to escalate.
Keep your system of record.
Add a system of expertise.
Recekon is not designed to replace your field-service-management system. It sits alongside the systems you already use.
- Jobs
- Customers
- Scheduling
- Dispatch
- Invoices
- Payments
- Operations
- Expertise
- Decision support
- Escalation
- Knowledge capture
- Field learning
The intelligence layer for field operations.
Company knowledge in. Verified, structured, reusable knowledge out — with a human in the loop wherever judgment is required.
Company data
- SOPs
- Manuals
- Service history
- Photos
- Job records
- Expert decisions
Context engine
- Equipment
- Symptoms
- History
- Measurements
- Technician
- Procedure
Recekon intelligence
- Retrieve
- Reason
- Guide
- Assess confidence
- Recommend next action
Human escalation
- Senior technician
- Service manager
- Subject expert
Verified outcome
- Resolution
- Evidence
- Decision
Company knowledge
- Structured resolution
- Available to future jobs
Built for the people who carry the knowledge.
Owner / operator
See where your organization depends on a small number of experts.
Service manager
Reduce repetitive interruptions and identify recurring knowledge gaps.
Senior technician
Spend less time repeating the same diagnostic guidance.
Technician / apprentice
Get company-specific guidance while doing the work.
If it doesn't change the work,
it doesn't matter.
Recekon is early. These are the measures a deployment is held to — not results we are claiming.
Expert interventions
How often developing technicians require expert assistance.
Expert time
How much senior technician time is consumed.
First-time resolution
How often work is resolved without another visit.
Diagnostic time
Time from arrival to verified diagnosis.
Knowledge reuse
How often previous company knowledge contributes to a case.
Escalation quality
Whether expert requests arrive with sufficient evidence.
Measured during deployment. No published figures yet.
Start with one workflow.
- Identify a high-friction workflow.One trade. One team. One measurable problem.
- Capture the relevant expert knowledge.How your seniors actually solve that work.
- Deploy with a small technician group.In the field, on live jobs.
- Measure intervention time, resolution and reuse.Against how the work runs today.
- Expand only if the results justify it.No transformation programme required.
Built around human judgment.
Humans stay in control.
Recekon supports decisions. It does not silently replace them.
No blind automation.
Low confidence triggers escalation, not a confident guess.
Company-specific knowledge.
Your procedures, equipment, history and expert decisions matter.
Verified learning.
Knowledge becomes reusable when outcomes are verified.
Measurable outcomes.
The system must prove that it improves the work.
Your best technicians can't be everywhere.Let their expertise travel.
Recekon — field intelligence for the skilled trades.