RECEKON
Assessment
How it works

From expert knowledge to field capacity.

Six steps, run continuously. Nothing in the loop removes the human who owns the judgment.

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01The workflow

Six steps.

  1. STEP 01ConnectRecekon takes in the company's existing knowledge: procedures, manuals, service history, resolved jobs, photos.
  2. STEP 02CaptureSenior technicians demonstrate how they actually solve difficult jobs — the order of checks, the clues that matter.
  3. STEP 03StructureThose decisions become structured, reusable diagnostic knowledge tied to equipment, symptoms and evidence.
  4. STEP 04DeployTechnicians access the relevant knowledge while working, in the language of the trade.
  5. STEP 05EscalateLow-confidence cases go to the appropriate expert with the diagnostic evidence already collected.
  6. STEP 06LearnThe verified resolution becomes part of the company's knowledge and is available to the next technician.
02The loop

Capture → Understand → Guide → Escalate → Resolve → Verify → Learn → Reuse

  1. 01→

    Capture

    Capture expert decisions, procedures and real-world resolutions.

  2. 02→

    Understand

    Connect equipment, symptoms, history, measurements and company procedures.

  3. 03→

    Guide

    Give the technician the next useful action.

  4. 04→

    Escalate

    When confidence is insufficient, involve the right expert.

  5. 05→

    Resolve

    The expert provides judgment.

  6. 06→

    Verify

    Record what actually solved the problem.

  7. 07→

    Learn

    Turn the verified resolution into structured company knowledge.

  8. 08

    Reuse

    Make it available when a similar problem appears again.

03Knowledge movement

How one decision reaches the next technician.

  1. Job

    A difficult call arrives

  2. Evidence

    Readings, photos, history

  3. Recekon

    Guides, or escalates

    Expertcalled only when confidence is low

  4. Decision

    Expert judgment applied

  5. Verified resolution

    What actually fixed it

  6. Company knowledge

    Structured and reusable

  7. Next job

    Same pattern, faster

The loop closes

A technician leaves. The knowledge doesn't. Recekon continuously updates company knowledge from verified field outcomes — not from assumptions about what worked.

04Architecture

What sits underneath.

01

Company data

  • SOPs
  • Manuals
  • Service history
  • Photos
  • Job records
  • Expert decisions
02

Context engine

  • Equipment
  • Symptoms
  • History
  • Measurements
  • Technician
  • Procedure
03

Recekon intelligence

  • Retrieve
  • Reason
  • Guide
  • Assess confidence
  • Recommend next action
04

Human escalation

  • Senior technician
  • Service manager
  • Subject expert
05

Verified outcome

  • Resolution
  • Evidence
  • Decision
06

Company knowledge

  • Structured resolution
  • Available to future jobs
Technology overview