Six layers, one direction of travel.
Company data
- SOPs
- Manuals
- Service history
- Photos
- Job records
- Expert decisions
Context engine
- Equipment
- Symptoms
- History
- Measurements
- Technician
- Procedure
Recekon intelligence
- Retrieve
- Reason
- Guide
- Assess confidence
- Recommend next action
Human escalation
- Senior technician
- Service manager
- Subject expert
Verified outcome
- Resolution
- Evidence
- Decision
Company knowledge
- Structured resolution
- Available to future jobs
An accurate description of the current system.
- Recekon does not train or operate a proprietary foundation model.
- Recekon does not use a custom neural architecture.
- Recekon does not diagnose autonomously and is not presented as infallible.
- Recekon does not hold security certifications such as SOC 2, ISO 27001 or HIPAA.
- Recekon has no published customer results; measurement happens during pilots.
Security architecture is being built for enterprise deployment. When a certification exists, it will be named here and nowhere earlier.
How the system is governed.
Data control
Company knowledge belongs to the customer.
Access control
Users see the information relevant to their role.
Auditability
Important decisions and expert interventions are traceable.
Human oversight
Critical and low-confidence cases are escalated to people.
Integration
Recekon complements the operational systems already in place.